Terms of service
Last Updated: September 7, 2026
Welcome to DOTperfumes. These Terms of Service govern your use of our website and your purchase of products from DOTperfumes. By accessing our website or placing an order, you agree to these Terms of Service.
1. Use of Our Website
You agree to use our website only for lawful purposes and in accordance with these Terms.
You must not use our website to:
- Engage in fraudulent or unlawful activities
- Attempt to gain unauthorized access to our website or systems
- Interfere with the operation or security of our website
- Submit false or misleading information
- Use our website in a way that could harm DOTperfumes or other customers
2. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, pricing, availability, and other information displayed on our website are accurate.
However, product colors, packaging, labeling, and appearance may vary slightly from images displayed on our website.
We reserve the right to correct errors, update product information, or change product availability at any time without prior notice.
3. Pricing and Availability
All prices are displayed on our website and may change from time to time.
We reserve the right to modify prices, promotions, product availability, and other website information without prior notice.
If an obvious pricing or listing error affects an order, we may contact you to confirm the correct information or cancel the affected order. If an order is canceled after payment has been received, the applicable amount will be refunded to the original payment method.
4. Orders
Placing an order constitutes an offer to purchase the selected products.
After placing an order, you may receive an order confirmation email. This confirmation acknowledges that we have received your order and does not necessarily guarantee that the order has been accepted or shipped.
We reserve the right to refuse or cancel an order when reasonably necessary, including in situations involving:
- Suspected fraudulent or unauthorized activity
- Incorrect pricing or product information
- Product availability issues
- Incorrect customer information
- Shipping restrictions
- Other circumstances that prevent us from fulfilling the order
If we cancel an order after payment has been processed, we will issue the applicable refund to the original payment method.
5. Payment
Payment must be successfully completed before an order can be processed.
Payments are processed through secure third-party payment providers. DOTperfumes does not intentionally store complete payment card information on its own systems.
6. Shipping and Delivery
Orders are generally processed within 1β4 business days.
Our daily order processing cutoff is 2:00 PM Pacific Time (PST).
Estimated delivery for applicable US orders is 3β7 business days after dispatch.
Orders may be shipped using FedEx, UPS, or USPS, depending on the order and destination.
Delivery estimates are provided for guidance and are not guaranteed. Delays may occur because of carrier operations, weather, holidays, incorrect addresses, or other circumstances outside our reasonable control.
Please ensure that your shipping information is accurate and complete when placing your order.
7. Returns and Refunds
Our returns and refunds are governed by our Return and Refund Policy.
Eligible products may be returned within 30 days of delivery, subject to the conditions described in our Return and Refund Policy.
Due to hygiene and product-safety considerations, opened or used fragrance products may not be eligible for return unless they were received damaged, defective, or incorrect.
8. Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact us at contact@dotperfumes.com as soon as possible.
We may request photographs or other information to verify the issue before providing a replacement or refund.
9. Intellectual Property
All content on the DOTperfumes website, including text, product descriptions, graphics, logos, images, website design, and other materials, is owned by or licensed to DOTperfumes unless otherwise stated.
You may not reproduce, copy, distribute, modify, or use our content for commercial purposes without our prior written permission.
10. Third-Party Services and Links
Our website may use or link to third-party services, including payment processors, shipping providers, advertising platforms, analytics services, and other technology providers.
Third-party services may have their own terms and privacy policies. DOTperfumes is not responsible for the content, policies, or practices of third-party websites or services.
11. Disclaimer
We make reasonable efforts to keep our website and information accurate and available. However, we do not guarantee that the website will always be uninterrupted, error-free, or completely free from technical issues.
To the extent permitted by applicable law, DOTperfumes is not responsible for losses resulting from circumstances beyond our reasonable control.
12. Limitation of Liability
To the extent permitted by applicable law, DOTperfumes will not be liable for indirect, incidental, or consequential losses arising from the use of our website or the purchase or use of our products.
Nothing in these Terms limits or excludes any liability that cannot legally be limited or excluded under applicable law.
13. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business, services, or legal requirements.
Any updated version will be posted on this page with a revised Last Updated date.
Your continued use of our website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
14. Contact Us
If you have any questions regarding these Terms of Service, please contact us:
DOTperfumes
Email: contact@dotperfumes.com
Business Address:
Suite 6560 Unit 3a, 34-35 Hatton Garden
London, EC1N 8DX
United Kingdom
US Fulfillment Location:
30 N Gould St #40524
Sheridan, WY 82801
United States