Shipping policy
Last Updated: September 7, 2026
At DOTperfumes, we are committed to processing and delivering your orders as quickly and reliably as possible. This Shipping Policy explains our order processing, delivery times, shipping carriers, and related information.
1. Order Processing
Orders are generally processed within 1β4 business days.
Our daily order processing cutoff time is 2:00 PM Pacific Time (PST).
Orders placed before the cutoff may begin processing on the same business day. Orders placed after the cutoff may be processed starting on the next business day.
Business days are Monday through Friday, excluding applicable holidays.
2. Estimated Delivery Time
For orders shipped within the United States:
Processing Time: 1β4 business days
Estimated Transit Time: 3β7 business days after dispatch
The estimated total timeframe from order placement to delivery is therefore approximately 4β11 business days.
Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the shipping destination, carrier operations, weather, holidays, and other circumstances outside our control.
3. Shipping Carriers
Depending on the destination, package size, availability, and shipping service, orders may be shipped using:
- FedEx
- UPS
- USPS
The carrier used for your order may vary.
4. Shipping Costs
Any applicable shipping charges will be clearly displayed during checkout before you complete your purchase.
If free shipping is offered on eligible orders, the applicable conditions will be displayed on our website or during checkout.
5. Order Tracking
Once your order has been shipped, tracking information will be provided when available.
You can use the tracking information provided by the applicable carrier to follow the progress of your shipment.
6. Delivery Delays
While we work to meet the estimated delivery timeframe, delays may occasionally occur due to circumstances outside our reasonable control, including:
- Carrier delays
- Severe weather
- Holidays
- Natural events
- Incorrect or incomplete shipping information
- Transportation disruptions
- Other unforeseen circumstances
DOTperfumes is not responsible for carrier delays that occur after an order has been dispatched.
7. Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply for reshipment.
If you notice an error in your shipping address after placing an order, please contact us as soon as possible at contact@dotperfumes.com.
We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.
8. Lost or Damaged Packages
If your package appears to be lost, significantly delayed, or arrives damaged, please contact us at contact@dotperfumes.com.
For damaged packages, please retain the original packaging and provide photographs when requested so that we can investigate the issue and work with the applicable shipping carrier.
9. US Fulfillment
Orders for customers in the United States may be fulfilled and shipped from our US fulfillment location:
30 N Gould St #40524
Sheridan, WY 82801
United States
This address is used for fulfillment and shipping purposes and is not our primary business registration address.
10. Contact Us
If you have any questions regarding shipping or your order, please contact us:
DOTperfumes
Email: contact@dotperfumes.com
Business Address:
Suite 6560 Unit 3a, 34-35 Hatton Garden
London, EC1N 8DX
United Kingdom
Processing Time: 1β4 Business Days
Order Cutoff: 2:00 PM PST
Estimated Delivery: 3β7 Business Days after dispatch
Shipping Carriers: FedEx, UPS & USPS
Return Period: 30 Days from Delivery