Refund policy
At DOTperfumes, customer satisfaction is important to us. We accept eligible returns within 30 days of delivery.
Return Eligibility
You may request a return within 30 calendar days of receiving your order.
To be eligible for a return:
- The item must be unused and unopened.
- The item must be in its original packaging and condition.
- The item must include all original packaging and accessories, if applicable.
- Proof of purchase or the order number may be required.
Due to hygiene and product-safety reasons, opened or used perfumes and fragrance products are not eligible for return, unless the product was received damaged, defective, or incorrect.
How to Request a Return
To request a return, please contact us at:
Email: contact@dotperfumes.com
Please provide your order number, name, the item you wish to return, and the reason for the return. If the item arrived damaged or incorrect, please include clear photos of the product and packaging.
We will review your request and provide return instructions if the return is eligible.
Return Shipping
For returns due to customer preference or change of mind, the customer is responsible for the return shipping costs.
If you received a damaged, defective, or incorrect item, please contact us before sending it back. We will review the issue and provide appropriate return instructions.
Refunds
Once your returned item is received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
The time required for the refund to appear in your account may vary depending on your bank or payment provider.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or contains the wrong product, please contact us at contact@dotperfumes.com as soon as possible after delivery.
We may request photos or other information to verify the issue. Depending on the circumstances, we may provide a replacement or full refund, including applicable return shipping costs.
Non-Returnable Items
The following items are generally not eligible for return:
- Opened or used perfumes
- Products that have been sprayed or altered
- Products without their original packaging
- Items returned after the 30-day return period
Contact Us
If you have any questions about our Return and Refund Policy, please contact:
DOTperfumes
Email: contact@dotperfumes.com
Business Address: Suite 6560 Unit 3a, 34-35 Hatton Garden, London, EC1N 8DX, United Kingdom
US Fulfillment Location:
30 N Gould St #40524, Sheridan, WY 82801, United States
Return Period: 30 Days from Delivery